Life Insurance Claim Filing Instructions

Please accept our condolences for your loss. We aim to make the claims process as efficient and expedient as possible.

Submitting Life Claims on Policies Less than 2 Years Old

  1. Complete the Claimant Statement (Page 2), the Statement of Physician (Page 3) and the HIPAA Release form (Page 4). All the forms will need to be filled out as completely and accurately as possible. Printable claim forms are available for your convenience.

  2. Please mail the completed forms, along with the Certified Death Certificate (including cause and manner of death), the obituary (if available) and any other supporting documentation, to the following address:

    Liberty National Life Insurance Company
    Insurance Services Division
    P.O. Box 8066
    McKinney, TX 75070

  3. For accidental death claims and claims where the manner of death is homicide, please also include the following:
    • Autopsy, toxicology, and police reports
    • A certified copy of the coroner’s report

  4. Once all the required documents are received, they will be reviewed and the claim will be processed. If the claim requires further investigation, additional documents may be requested and the claim will be processed after the investigation has been concluded.

Submitting Life Claims on Policies More than 2 Years Old

  1. Complete the Claimant Statement (Page 2). Printable claim forms are available for your convenience.

  2. Please mail the completed Claimant Statement, along with the Certified Death Certificate (including cause and manner of death), and a copy of the obituary (if available) to the following address:

    Liberty National Life Insurance Company
    Insurance Services Division
    P.O. Box 8066
    McKinney, TX 75070

  3. For accidental death claims and claims where the manner of death is homicide, please also include the following:
    • Autopsy, toxicology, and police reports
    • A certified copy of the coroner’s report

  4. Once all the required documents are received, they will be reviewed and the claim will be processed. If the claim requires further investigation, additional documents may be requested and the claim will be processed after the investigation has been concluded.

If you have questions or need assistance with filing your claim, please contact our Customer Service Department at:

Phone: (800) 333-0637 or (205) 325-4979
Customer Service email
Hours of Operation:
7:30 a.m. to 5 p.m. Central
Monday through Friday